CERTIFICATION C-C4H56I-34 EXAM - C-C4H56I-34 EXAM SIMULATIONS

Certification C-C4H56I-34 Exam - C-C4H56I-34 Exam Simulations

Certification C-C4H56I-34 Exam - C-C4H56I-34 Exam Simulations

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q78-Q83):

NEW QUESTION # 78
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

  • A. Warranty
  • B. Registered product
  • C. Maintenance plan
  • D. Customer

Answer: B,C

Explanation:
You can assign maintenance plans and registered products to an installed base. A maintenance plan defines the schedule and scope of service activities for an installed base or a registered product. A registered product is an instance of a product that is associated with a specific customer. You can create and assign maintenance plans and registered products using the Installed Base work center. References = Using an Installed Base, page
4 and 7.


NEW QUESTION # 79
Which attribute can you assign to a warranty?

  • A. Duration
  • B. Registered products
  • C. Non-covered categories
  • D. Dates

Answer: A,D

Explanation:
Dates: You can specify the start date and end date of the warranty, or choose to calculate them automatically based on the registered product's purchase date or installation date. You can also define grace periods before and after the warranty period.
Duration: You can define the duration of the warranty in days, months, or years, and choose whether to include or exclude weekends and holidays. You can also set up recurrence rules for warranties that renew periodically.
Non-covered categories: You can exclude certain service categories from the warranty coverage, such as damage, misuse, or wear and tear. You can also specify the non-covered charges, such as labor, parts, or travel expenses, that the customer has to pay in case of a non-covered service request.
Registered products: You can assign the warranty to one or more registered products, either manually or automatically based on product attributes, such as product ID, serial number, or product group. You can also assign the warranty to a registered product's parent or child products, such as components or accessories.
References = Creating a Warranty, Warranty Attributes


NEW QUESTION # 80
Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.

  • A. Channel e-mail ID
  • B. Default account
  • C. Channel type
  • D. Mashup service
  • E. Case type

Answer: A,B,C

Explanation:
When configuring a new email channel in SAP Service Cloud Version 2, administrators havethe ability to maintain several key parameters to ensure the proper setup and functioning of the email communication channel. The "Channel type" parameter is fundamental, as it defines the nature of the channel being configured, in this case, specifying it as an email channel. The "Channel email ID" is another crucial parameter, identifying the specific email address associated with this channel, through which incoming and outgoing communications are routed. Lastly, the "Default account" parameter is essential for defining the default system account or user that will be associated with emails received through this channel, ensuring that emails are correctly routed and managed within the SAP Service Cloud system


NEW QUESTION # 81
How can you trigger an event notification based on a specific condition?

  • A. Configure autoflow
  • B. Configure event management
  • C. Configure integration setting
  • D. Implement SDK logic

Answer: A


NEW QUESTION # 82
Which tool can you use to rename the cases facet?

  • A. Adaptation tool
  • B. Page layout
  • C. Workflow with action type field update
  • D. Language adaptation tool

Answer: D


NEW QUESTION # 83
......

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